Frequently Asked Questions
ORDERS & SHIPPING
Q: How long does delivery take?
A: Orders are delivered within 10-20 business days across Canada.
Q: Do you ship across Canada?
A: Yes! We ship to all provinces and territories across Canada.
Q: How do I track my order?
A: Once your order ships you'll receive a tracking number via email.
Q: Is shipping free?
A: We offer shipping across Canada on all orders.
PRODUCTS
Q: Are your products safe for pets?
A: Yes! All our products are carefully selected and pet-safe.
Q: What if my product arrives damaged?
A: Contact us at contact.velnora@gmail.com and we'll replace it immediately.
Q: Do products come with a warranty?
A: All products come with our 30-day satisfaction guarantee.
Still have questions?
Contact us at contact.velnora@gmail.com
We reply within 24 hours!